Airline Agent Program Overview

The Airline Customer Services and Airport Operations Programs prepare students for employment and advancement in the airline industry. These programs will provide you with a career path for attaining the communication skills, practical knowledge, and training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. You will learn key tips from industry professionals about how to be successful in the competitive hiring process, the training, and in advancing your career. You will learn airline terminology, airline reservations, customer service and safety, Federal Aviation Regulations, international documentation, airport operations, and emergency procedures.

In short, we have three primary goals:

  • To prepare you to be successful in the competitive hiring process
  • To prepare you to pass the rigorous training requirements
  • To provide college credit toward certificates, degrees, and transfer that will prepare you for career advancement opportunities
What are my options? How long will it take?
  • Aviation Certificate I – Private Pilot = 17 – 18 units (1-2 semesters)
  • Aviation Certificate II – Instrument Pilot = 24-26 units (2 semesters)
  • Aviation Certificate III – Commercial Pilot = 31-34 units (2-3 semesters)
  • Aviation Certificate IV – Advanced Pilot = 35 units (2-3 semesters)
  • Associate in Science Degree – Commercial Pilot = (2 years)
How much will it cost? How much financial aid can I get?
What is the job and salary outlook?

Airline Operations Agent

Customer Service Agent

Ramp Agent

Ticket Agent

Where do students work?

Students work all major airlines, including Alaska, American, Cathay Pacific, Compass, Delta, Emirates, JetBlue, SkyWest, Southwest, United, Hallmark Aviation, Swissport Aviation, and more!

Contact Information

Quick links to get you started:

* If you will be taking general education classes toward a degree, you’ll want to take the placement tests, but these tests are not necessary to start this program.

Note: Students may receive course credit for FAA certifications or military experience toward their degree. Please see the Credit by Examination section of the Cypress College Catalog and meet with the Department Coordinator.